lightroom encountered user permission issues что делать
Lightroom encountered user permission issues что делать
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Note: I think I fixed the problem described here. My solution is given in an UPDATE below.
MacOS Catalina 10.15.4
Adobe Creative Cloud / Lightroom Classic 9.2
MacBook Pro (Retina, 15 inch, Late 2013)
After updating Lightroom Classic to v 9.2 from the Creative Cloud, Lightroom Classic opens with the following error messages shown at the end of this entry. I am assuming I need to fix this error before I can use the program. Previous versions of updates worked reliably without errors on launch. I got the same errors booting my userid in Safe Mode. The program opened without errors in a newly created test user.
What permissions need fixing and how does one fix them in MacOS Catalina. Any suggestions on how to restore Lightroom Classic so that it is usable will be much appreciated.
The messages on launch are as follows (images of error panels attached):
First Message: Lightroom encountered user permission issues.
Lightroom does not have write permission to some standard user folders. Please click the ‘Repair to Continue’ button to grant permissions. Lightroom might not work correctly if you continue without correcting the issues.
Second Message after selecting Repair to Continue button: Lightroom encountered user permission issues.
Lightroom cannot fix the permission issue for you automatically. Please check the link below to learn more and correct the problem manually. Lightroom might not work correctly if you continue without correcting the issues.
Thanks in advance for any suggestions.
The link to repair said to boot in Safe Mode and to try a test user which I did. It said to use Disk Utility to repair permissions however I believe the process to fix permissions in Catalina is different from previous versions of the OS which did use Disk Utility to repair permissions. What are the permissions that need fixing for Lightroom Classic and how does one fix permissions in Catalina.
First Error Message
Second Error Message
UPDATE 4/12: Yesterday while I was still having the permission issues I ignored them and tried to proceed and when I selected my Catalog 9.2 converted the catalog which produced another error message after the catalog conversion which is shown just below.
This morning I ran First Aid in Disk Utility on every level of container on my main disk and my external disk where I store my images. I also removed an old version of a stand alone Adobe Lightroom app using the AppCleaner app and Lightroom Classic opened without the error message. (I tried using the Creative Cloud Cleaner Tool first but this only resulted in «not responding»). After Lightroom Classic opened without any error messages I selected the converted catalog produced yesterday and it looks like everything is working again. 🙂
(One last thought about this experience. I found that my preview file was large (65 GB) and the smart previews 2 GB. Maybe the error messages were coming during the conversion of the catalog and preview files and then stopped when it completed. There were no clear progress indications and if this was running in the background once it was done things started to work. I would be interested in hearing if anyone actually understands what might of happened.)
Basic troubleshooting steps to fix issues in Lightroom Classic
This document contains basic troubleshooting steps that solve most problems you can encounter while using Lightroom Classic. Try all the steps below before posting on the forums for Lightroom Classic specific issues.
If you encounter a crash, be sure to submit all crash reports. If you submit a crash report for a known issue and include your email address, we can email you a solution to correct the problem.
Known issues in Lightroom Classic
Check to see if the issue you’re encountering is a known issue in the latest release of Lightroom Classic.
Get the latest camera support
The most commonly asked support question is «How do I get raw file support for the latest cameras?»
Install the latest Lightroom Classic updates
You can fix many problems by simply making sure that your Adobe software is up-to-date.
Install operating system updates
You can fix many problems by simply making sure your operating system is up-to-date.
Adobe recommends that you perform your own testing on a non-production partition to ensure that brand-new operating systems work well with your current hardware and drivers.
Creative Cloud doesn’t show available updates, or applications are in trial mode
Not seeing the available updates? Are your applications showing as trials?
I can’t activate Lightroom Classic, or applications are in trial mode
Not able to activate Lightroom Classic, the Develop module is disabled, or applications are appearing as trials? See:
Install graphics card (GPU) driver updates
For more information on Lightroom Classic’s utilization of your computer’s graphics card GPU (Graphics Processing Unit), see Graphics processor (GPU) FAQ | Lightroom Classic.
Windows:
You can avoid GPU driver crashes, screen/document redraw, blue or X’d-out images, or color display issues by using the latest video drivers. Updated drivers are available from the card manufacturer’s website (NVIDIA, AMD, or Intel).
Simply running Windows Update doesn’t ensure that you have the most recent video driver. Go directly to your card manufacturer’s website to check for driver updates.
macOS:
Your video drivers are included with your operating system updates. Make sure that you have installed all the latest OS updates by choosing Apple menu > About This Mac > Software Update.
Optimize Lightroom Classic’s performance
To optimize Lightroom Classic on your computer, see Optimize performance.
Calibrate your monitor
Corrupt monitor profiles affect both the performance and the color reproduction of Lightroom Classic.
Calibrate your monitor either by using your operating system’s calibration feature or a hardware colorimeter to create a good color profile for your monitor.
For more information on how to calibrate your monitor, see How (& Why) to Calibrate Your Monitor.
For answers to common questions asked about color in Lightroom Classic, see FAQ | Color in Lightroom.
Restore preferences
You can solve many abnormal and intermittent behavior issues by resetting the Lightroom Classic preferences to their factory-fresh state.
To reset Lightroom Classic preferences:
A dialog box asks if you want to Reset Preferences.
Troubleshoot Missing Photos
When in the Develop module, Lightroom Classic indicates that the photo could not be found, or is offline, or missing, or your images display a missing icon ( ) in image cells in the Grid view and the Filmstrip.
Troubleshoot Catalogs
If you open Lightroom Classic and your catalog is empty or doesn’t have all the images you’re expecting, it’s likely you’ve accidentally created a new catalog or opened the wrong or an old catalog. See
If you encounter the error ‘The Lightroom catalog cannot be opened because another application already has it opened’ when you launch Lightroom Classic.
Additional Catalog Resources:
Troubleshoot Sync
To find quick answers to frequently asked questions about sync in Lightroom Classic, see Lightroom Classic sync FAQ.
Troubleshoot plug-ins
If you have installed many third-party plug-ins and are experiencing odd behavior in Lightroom Classic, troubleshoot the plug-ins next.
Troubleshoot user account permissions
If none of the troubleshooting steps above solve your problem, your problem may be related to user permissions.
Click Repair to Continue
If you get the Lightroom encountered user permission issues dialog box on launch, click Repair to Continue in the error dialog box.
Manually change folder permissions
Manually change the permissions on the following folders and on all the items in these folders to Read & Write, so that Adobe applications are able to write to these folders when opened or during use:
1. Open the user Library folder. To do so, press Option and choose Go > Library in the Finder.
The user Library folder is hidden by default in macOS X 10.7 and later. To locate and access the user Library folder, refer to Can’t see user library files on Mac OS X 10.7 and later.
2. Change the permission on these folders and all items within these folders to Read & Write. To perform the permission changes, refer to the topics Assign permissions to users and groups and Apply permissions to all items in a folder or a disk in the Apple article Set permissions for items on your Mac.
Make sure that you apply Read & Write permission to all enclosed items within these folders. It requires your administrator name and password.
3. Launch Lightroom.
Use a script to restore permissions
If the previous solution does not resolve the folder permission issue, try this easy-to-run, shell-script-based solution explained below. This shell-script automatically restores the ownership and read/write permission, and it removes Access Control List (ACL) from the set of Adobe user folders and its subfolders.
To run the shell script, do the following:
Set up a new admin user account
Create an admin user account to identify permissions problems. For instructions on creating an admin user account, see the following:
macOS:
Be sure to change the New Account pop-up window from [Standard] to [Administrator] when creating the user.
If you still experience trouble on macOS, try repairing the permissions on the disk. For details, see Repair disk permissions with Disk Utility.
If you encounter a user permission error when you launch Lightroom Classic, see Lightroom encountered user permission issues on launch for solutions.
Windows:
After you create the admin user account, log in to the new user and run Lightroom Classic to see if the problem goes away.
Using the Repair Permissions command repairs permissions for the operating system, but not for applications, such as Lightroom Classic.
Start in safe mode to troubleshoot system add-ons and utilities
Sometimes, third-party extensions and other utilities can interfere with Lightroom Classic’s operation.
If you start your computer in safe mode, third-party extensions and utilities are turned off, which can help solve your problem.
macOS:
Windows:
Additional troubleshooting
Try all the steps above before posting on the forums for Lightroom Classic-specific issues.
If you have a how-to question or question about changes in behavior between Lightroom Classic versions, see the following:
If you need additional general troubleshooting help, see the following:
If you need help with app installation/downloads or your Creative Cloud membership, see the following:
Basic troubleshooting steps to fix issues in Lightroom Classic
This document contains basic troubleshooting steps that solve most problems you can encounter while using Lightroom Classic. Try all the steps below before posting on the forums for Lightroom Classic specific issues.
If you encounter a crash, be sure to submit all crash reports. If you submit a crash report for a known issue and include your email address, we can email you a solution to correct the problem.
Known issues in Lightroom Classic
Check to see if the issue you’re encountering is a known issue in the latest release of Lightroom Classic.
Get the latest camera support
The most commonly asked support question is «How do I get raw file support for the latest cameras?»
Install the latest Lightroom Classic updates
You can fix many problems by simply making sure that your Adobe software is up-to-date.
Install operating system updates
You can fix many problems by simply making sure your operating system is up-to-date.
Adobe recommends that you perform your own testing on a non-production partition to ensure that brand-new operating systems work well with your current hardware and drivers.
Creative Cloud doesn’t show available updates, or applications are in trial mode
Not seeing the available updates? Are your applications showing as trials?
I can’t activate Lightroom Classic, or applications are in trial mode
Not able to activate Lightroom Classic, the Develop module is disabled, or applications are appearing as trials? See:
Install graphics card (GPU) driver updates
For more information on Lightroom Classic’s utilization of your computer’s graphics card GPU (Graphics Processing Unit), see Graphics processor (GPU) FAQ | Lightroom Classic.
Windows:
You can avoid GPU driver crashes, screen/document redraw, blue or X’d-out images, or color display issues by using the latest video drivers. Updated drivers are available from the card manufacturer’s website (NVIDIA, AMD, or Intel).
Simply running Windows Update doesn’t ensure that you have the most recent video driver. Go directly to your card manufacturer’s website to check for driver updates.
macOS:
Your video drivers are included with your operating system updates. Make sure that you have installed all the latest OS updates by choosing Apple menu > About This Mac > Software Update.
Optimize Lightroom Classic’s performance
To optimize Lightroom Classic on your computer, see Optimize performance.
Calibrate your monitor
Corrupt monitor profiles affect both the performance and the color reproduction of Lightroom Classic.
Calibrate your monitor either by using your operating system’s calibration feature or a hardware colorimeter to create a good color profile for your monitor.
For more information on how to calibrate your monitor, see How (& Why) to Calibrate Your Monitor.
For answers to common questions asked about color in Lightroom Classic, see FAQ | Color in Lightroom.
Restore preferences
You can solve many abnormal and intermittent behavior issues by resetting the Lightroom Classic preferences to their factory-fresh state.
To reset Lightroom Classic preferences:
A dialog box asks if you want to Reset Preferences.
Troubleshoot Missing Photos
When in the Develop module, Lightroom Classic indicates that the photo could not be found, or is offline, or missing, or your images display a missing icon ( ) in image cells in the Grid view and the Filmstrip.
Troubleshoot Catalogs
If you open Lightroom Classic and your catalog is empty or doesn’t have all the images you’re expecting, it’s likely you’ve accidentally created a new catalog or opened the wrong or an old catalog. See
If you encounter the error ‘The Lightroom catalog cannot be opened because another application already has it opened’ when you launch Lightroom Classic.
Additional Catalog Resources:
Troubleshoot Sync
To find quick answers to frequently asked questions about sync in Lightroom Classic, see Lightroom Classic sync FAQ.
Troubleshoot plug-ins
If you have installed many third-party plug-ins and are experiencing odd behavior in Lightroom Classic, troubleshoot the plug-ins next.
Troubleshoot user account permissions
If none of the troubleshooting steps above solve your problem, your problem may be related to user permissions.
Click Repair to Continue
If you get the Lightroom encountered user permission issues dialog box on launch, click Repair to Continue in the error dialog box.
Manually change folder permissions
Manually change the permissions on the following folders and on all the items in these folders to Read & Write, so that Adobe applications are able to write to these folders when opened or during use:
1. Open the user Library folder. To do so, press Option and choose Go > Library in the Finder.
The user Library folder is hidden by default in macOS X 10.7 and later. To locate and access the user Library folder, refer to Can’t see user library files on Mac OS X 10.7 and later.
2. Change the permission on these folders and all items within these folders to Read & Write. To perform the permission changes, refer to the topics Assign permissions to users and groups and Apply permissions to all items in a folder or a disk in the Apple article Set permissions for items on your Mac.
Make sure that you apply Read & Write permission to all enclosed items within these folders. It requires your administrator name and password.
3. Launch Lightroom.
Use a script to restore permissions
If the previous solution does not resolve the folder permission issue, try this easy-to-run, shell-script-based solution explained below. This shell-script automatically restores the ownership and read/write permission, and it removes Access Control List (ACL) from the set of Adobe user folders and its subfolders.
To run the shell script, do the following:
Set up a new admin user account
Create an admin user account to identify permissions problems. For instructions on creating an admin user account, see the following:
macOS:
Be sure to change the New Account pop-up window from [Standard] to [Administrator] when creating the user.
If you still experience trouble on macOS, try repairing the permissions on the disk. For details, see Repair disk permissions with Disk Utility.
If you encounter a user permission error when you launch Lightroom Classic, see Lightroom encountered user permission issues on launch for solutions.
Windows:
After you create the admin user account, log in to the new user and run Lightroom Classic to see if the problem goes away.
Using the Repair Permissions command repairs permissions for the operating system, but not for applications, such as Lightroom Classic.
Start in safe mode to troubleshoot system add-ons and utilities
Sometimes, third-party extensions and other utilities can interfere with Lightroom Classic’s operation.
If you start your computer in safe mode, third-party extensions and utilities are turned off, which can help solve your problem.
macOS:
Windows:
Additional troubleshooting
Try all the steps above before posting on the forums for Lightroom Classic-specific issues.
If you have a how-to question or question about changes in behavior between Lightroom Classic versions, see the following:
If you need additional general troubleshooting help, see the following:
If you need help with app installation/downloads or your Creative Cloud membership, see the following:
Basic troubleshooting steps to fix issues in Lightroom Classic
This document contains basic troubleshooting steps that solve most problems you can encounter while using Lightroom Classic. Try all the steps below before posting on the forums for Lightroom Classic specific issues.
If you encounter a crash, be sure to submit all crash reports. If you submit a crash report for a known issue and include your email address, we can email you a solution to correct the problem.
Known issues in Lightroom Classic
Check to see if the issue you’re encountering is a known issue in the latest release of Lightroom Classic.
Get the latest camera support
The most commonly asked support question is «How do I get raw file support for the latest cameras?»
Install the latest Lightroom Classic updates
You can fix many problems by simply making sure that your Adobe software is up-to-date.
Install operating system updates
You can fix many problems by simply making sure your operating system is up-to-date.
Adobe recommends that you perform your own testing on a non-production partition to ensure that brand-new operating systems work well with your current hardware and drivers.
Creative Cloud doesn’t show available updates, or applications are in trial mode
Not seeing the available updates? Are your applications showing as trials?
I can’t activate Lightroom Classic, or applications are in trial mode
Not able to activate Lightroom Classic, the Develop module is disabled, or applications are appearing as trials? See:
Install graphics card (GPU) driver updates
For more information on Lightroom Classic’s utilization of your computer’s graphics card GPU (Graphics Processing Unit), see Graphics processor (GPU) FAQ | Lightroom Classic.
Windows:
You can avoid GPU driver crashes, screen/document redraw, blue or X’d-out images, or color display issues by using the latest video drivers. Updated drivers are available from the card manufacturer’s website (NVIDIA, AMD, or Intel).
Simply running Windows Update doesn’t ensure that you have the most recent video driver. Go directly to your card manufacturer’s website to check for driver updates.
macOS:
Your video drivers are included with your operating system updates. Make sure that you have installed all the latest OS updates by choosing Apple menu > About This Mac > Software Update.
Optimize Lightroom Classic’s performance
To optimize Lightroom Classic on your computer, see Optimize performance.
Calibrate your monitor
Corrupt monitor profiles affect both the performance and the color reproduction of Lightroom Classic.
Calibrate your monitor either by using your operating system’s calibration feature or a hardware colorimeter to create a good color profile for your monitor.
For more information on how to calibrate your monitor, see How (& Why) to Calibrate Your Monitor.
For answers to common questions asked about color in Lightroom Classic, see FAQ | Color in Lightroom.
Restore preferences
You can solve many abnormal and intermittent behavior issues by resetting the Lightroom Classic preferences to their factory-fresh state.
To reset Lightroom Classic preferences:
A dialog box asks if you want to Reset Preferences.
Troubleshoot Missing Photos
When in the Develop module, Lightroom Classic indicates that the photo could not be found, or is offline, or missing, or your images display a missing icon ( ) in image cells in the Grid view and the Filmstrip.
Troubleshoot Catalogs
If you open Lightroom Classic and your catalog is empty or doesn’t have all the images you’re expecting, it’s likely you’ve accidentally created a new catalog or opened the wrong or an old catalog. See
If you encounter the error ‘The Lightroom catalog cannot be opened because another application already has it opened’ when you launch Lightroom Classic.
Additional Catalog Resources:
Troubleshoot Sync
To find quick answers to frequently asked questions about sync in Lightroom Classic, see Lightroom Classic sync FAQ.
Troubleshoot plug-ins
If you have installed many third-party plug-ins and are experiencing odd behavior in Lightroom Classic, troubleshoot the plug-ins next.
Troubleshoot user account permissions
If none of the troubleshooting steps above solve your problem, your problem may be related to user permissions.
Click Repair to Continue
If you get the Lightroom encountered user permission issues dialog box on launch, click Repair to Continue in the error dialog box.
Manually change folder permissions
Manually change the permissions on the following folders and on all the items in these folders to Read & Write, so that Adobe applications are able to write to these folders when opened or during use:
1. Open the user Library folder. To do so, press Option and choose Go > Library in the Finder.
The user Library folder is hidden by default in macOS X 10.7 and later. To locate and access the user Library folder, refer to Can’t see user library files on Mac OS X 10.7 and later.
2. Change the permission on these folders and all items within these folders to Read & Write. To perform the permission changes, refer to the topics Assign permissions to users and groups and Apply permissions to all items in a folder or a disk in the Apple article Set permissions for items on your Mac.
Make sure that you apply Read & Write permission to all enclosed items within these folders. It requires your administrator name and password.
3. Launch Lightroom.
Use a script to restore permissions
If the previous solution does not resolve the folder permission issue, try this easy-to-run, shell-script-based solution explained below. This shell-script automatically restores the ownership and read/write permission, and it removes Access Control List (ACL) from the set of Adobe user folders and its subfolders.
To run the shell script, do the following:
Set up a new admin user account
Create an admin user account to identify permissions problems. For instructions on creating an admin user account, see the following:
macOS:
Be sure to change the New Account pop-up window from [Standard] to [Administrator] when creating the user.
If you still experience trouble on macOS, try repairing the permissions on the disk. For details, see Repair disk permissions with Disk Utility.
If you encounter a user permission error when you launch Lightroom Classic, see Lightroom encountered user permission issues on launch for solutions.
Windows:
After you create the admin user account, log in to the new user and run Lightroom Classic to see if the problem goes away.
Using the Repair Permissions command repairs permissions for the operating system, but not for applications, such as Lightroom Classic.
Start in safe mode to troubleshoot system add-ons and utilities
Sometimes, third-party extensions and other utilities can interfere with Lightroom Classic’s operation.
If you start your computer in safe mode, third-party extensions and utilities are turned off, which can help solve your problem.
macOS:
Windows:
Additional troubleshooting
Try all the steps above before posting on the forums for Lightroom Classic-specific issues.
If you have a how-to question or question about changes in behavior between Lightroom Classic versions, see the following:
If you need additional general troubleshooting help, see the following:
If you need help with app installation/downloads or your Creative Cloud membership, see the following: