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Delivery Issues
Here are some of the common delivery issues that might occur, along with their probable solutions.
If you have successfully placed an order recently and have not received it yet, see if we’ve already sent your package. The following status of your order as displayed on the App shall have the following meaning and will be construed accordingly:
Order Received: It means that the preparation of your order has not yet been started. You can check the tracking status of the order on the App home page.
Your Order is Being Prepared: It means that your order is being prepared and it will be sent to you, usually within the scheduled time frame. Irrespective of the delivery speed, if the Cancel Order button is available, please tap on it and initiate the cancellation workflow. In case the button is unavailable, please contact us.
Out for Delivery: It means that your package has left the seller/ store and is on its way to be delivered to your specified address.
Delivered: It means that your package has been delivered. In case you have not received it personally, please check with your family members or any person present at your residence in case of a residential address or the office security/ mailroom etc. in case it is a business address.
If the estimated delivery time has passed and you still haven’t received your order, please contact Amazon Customer Service, by tapping Contact Us on the App menu.
If you cannot find your order in Your Orders, it’s possible that you may not have completed the checkout process. In such a case, to place your order, tap the Checkout button to begin the purchase process. If you can’t find your product in Your Orders, it’s possible that you may have placed your order using an account associated with a different e-mail address.
About Missing Tracking Information
Sometimes tracking information won’t be available. This may be due to technical issues due to which the tracking information is not updated on the app. In such cases, if you are still unable to locate your item, contact Amazon Customer Service, by tapping Contact Us in the App menu.
Find a Missing Package That Shows as Delivered
If your tracking information shows that your package was delivered, but you can’t find it:
If you are still unable to locate your item contact Amazon Customer Service, by tapping Contact Us in the App menu.
About Deliveries from Amazon Logistics (AMZL_US)
Amazon Logistics is Amazon’s delivery service. Orders shipped by Amazon Logistics will show as shipped by AMZL_US.
Tracking Your Order
You can track your Amazon Logistics order in Your Orders. If you need more detailed help with tracking your package, please visit Track Your Package.
Delivery Information
If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon Logistics will send an e-mail to the e-mail address on file. We’ll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Amazon for a refund.
Access Codes and Delivery Instructions
If the delivery address requires an access code, please provide this code prior to your item shipping via Manage Address Book. Locate the address you want to update and click «Edit» then provide the access code in the field «Security Access Code.» This information will be saved and applied to any future orders you place.
If you’ve already placed your order you can update your access code, request cancellation, or add delivery instructions for that individual order through Your Orders.
Note: Property managers can provide Amazon delivery and access information for their facilities via the Amazon Secured Delivery Access Tool.
Weekend Delivery Preference
When adding a new address, you can choose whether or not you want to receive deliveries on weekends under the «Optional Delivery Preference» menu. You can update this preference via Manage Address Book.
Notifications
If you sign up for Shipment Updates via Text, you’ll also receive updates on your phone or other mobile device.
Customer Service
Amazon Customer Service handles all inquiries for Amazon Logistics.
You can contact us if you need to reschedule a delivery or with any other questions you may have.
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Deliveries from Amazon Logistics
Amazon Logistics is our delivery service. Orders shipped by Amazon Logistics will show as shipped by AMZL_US.
Delivery Information
If no one is at the address to receive your delivery, we’ll leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, we’ll email you. We make three delivery attempts on consecutive days. If the third attempt is unsuccessful, your package is returned to us and we’ll issue a refund.
Tracking sometimes shows that we delivered your package but you don’t have it. Check to see if the package is with a receptionist or neighbor. Deliveries occur between 6 am and 10 pm local time. To avoid disruption, our drivers only deliver between 8 am and 8 pm local time. For scheduled and signature deliveries, our drivers will call the phone number you provide. They won’t deliver the package outside the schedule of 8 am to 8 pm unless they can contact you. Go to Find a Missing Package That Shows As Delivered for more information. If you check these places, and you still can’t locate your package, contact us.
Access Codes and Delivery Instructions
If the delivery address requires an access code, provide this code before shipping via Manage Address Book. Locate the address you want to update, choose Edit, then provide the access code in Security Access Code. This information saves and applies to any future orders you place.
If you already placed your order, you can update your access code, request cancellation, or add delivery instructions for that individual order through Your Orders.
Note: Property managers can provide Amazon delivery and access information for their facilities via the Amazon Secured Delivery Access Tool.
Weekend Delivery Preference
When adding a new address, you can choose whether you want to receive deliveries on weekends under the Optional Delivery Preference menu. You can update this preference via Manage Address Book.
Notifications
If you sign up for Shipment Updates via Text, you also receive updates on your phone or other mobile device.
Customer Service
Amazon Customer Service handles all inquiries for deliveries shipped by use.
Contact us to reschedule a delivery or if have any questions.
About Deliveries Shipped with Amazon
Amazon Logistics is Amazon’s delivery service. Orders shipped by Amazon Logistics will show as shipped with Amazon.
On-Road Incident Emergency Hotline
Find the order you want to track and click Track Package.
Tracking Your Order
You can track your Amazon order in Your Orders. If you need more detailed help with tracking your package, please visit Track Your Package.
Delivery Information
If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will leave a «We missed you» card. We’ll make three delivery attempts on consecutive days. After the third unsuccessful attempt, your package will be returned to Amazon for a refund.
The tracking may sometimes show that a package has been delivered, but you haven’t received it. See Find a Missing Package That Shows As Delivered for information on how to find a missing package. If you still can’t locate your package, please contact us and we’ll be happy to look into it for you. To prevent untimely disturbances, our drivers will only knock on the door, ring the doorbell, or directly contact you for delivery between the hours of 8:00 AM and 8:00 PM local time.
Weekend Delivery Preference
You can update your weekend delivery preference while placing an order. When adding a new address or editing an existing address, you can choose whether or not you want to receive deliveries on weekends under «Additional Address Details.»
Customer Service
Amazon Customer Service handles all enquiries for deliveries shipped with Amazon.
You can contact us if you need to reschedule a delivery or with any other questions you may have.