the itunes store in unable to process purchases at this time что это значит

The iTunes Store is unable to process purchases at this time что делать

При попытке загрузить или обновить какое-либо приложение через iTunes пользователь яблочного девайса может столкнуться с сообщением «The iTunes Store is unable to process purchases at this time», после чего загрузка или обновление выбранного приложения становится невозможным. Обычно это сигнализирует о наличии каких-либо проблем на серверах Эпл, вследствие чего ошибку «unable to process purchases» получают множество пользователей айфонов и айпадов. Ниже я разберу суть данной дисфункции, а также поясню, как убрать the itunes store is unable to process purchase на вашем гаджете.

Суть и причины ошибки в Айтюнс

В переводе текст уведомления звучит как «iTunes Store не может осуществлять покупки в данное время». Обычно проблема наблюдается при попытке владельца яблочного гаджета осуществить загрузку (обновление) приложения на Айтюнс, в ходе чего появляется указанное сообщение. После нажатия пользователя на «Ок» попросту ничего не происходит.

Причинами возникновения ошибки The iTunes Store is unable to process purchases at this time является следующее:

Как решить The iTunes Store is unable to process purchases

Способами, позволяющими исправить ошибку the itunes store is unable to process purchases являются следующее:

В качестве альтернативы можно попробовать для входа другую учётную запись, с целью проверить, не наблюдаются ли проблемы именно у вашей учётки. Если таковые имеются, рекомендую связаться с технической поддержкой Эпл для решения возникшей проблемы.

Появление сообщения «The iTunes Store is unable to process purchases at this time» обычно связано с наличием временных проблем на серверах Эпл, вследствие чего множество пользователей не могут совершать скачивание или обновлений необходимых им приложений. Для решения возникшей дисфункции рекомендуется проверить статус указанных серверов по приведённой выше ссылке, а также подождать какое-то время, пока технические проблемы на серверах Apple не будут решены.

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Ошибка «​The iTunes Store is unable to process purchases at this time» — что делать?

Категорически приветствую! А у вас когда-либо были проблемы с загрузкой игр и приложений на iPhone или iPad? У меня — крайне редко. Там ведь все очень и очень просто: разблокировал устройство, открыл App Store, выбрал программу, нажал кнопку, оплатил (если требуется), загрузка началась. Пять-шесть простых действий и результат получен. Красота! И, казалось бы, по-другому быть не может — App Store и iTunes Store практически идеальны. Почему практически?

Потому что иногда некоторые проблемы все же возникают. Тут, как говорится, все происходит «редко, но метко». Вот совсем свежий случай, который случился с автором этих строк — буквально на днях, при попытке скачать что-либо из магазина приложений, я получил запрет на это действие и всплывающее окно с очень странной надписью.

Какой? Приблизительно вот такой:

The iTunes Store is unable to process purchases at this time. Please try again later. C одной лишь кнопкой — «ОК».

После нажатия на которую ничего не происходило — загрузка не начиналась, деньги не списывались (если это платный контент), перестали подгружаться данные уже установленных игр и приложений.

Причем, подобное происходило с абсолютно любым контентом: музыка, рингтоны, программы, видео. Без разницы! Да и iCloud начинал «подглючивать»… Какой-то апокалипсис в отдельно взятом iPhone!

Однако, всему этому безобразию есть объяснение.

Вот что надо сделать для того, чтобы исправить ошибку «The iTunes Store is unable to process purchases at this time» в App Store и iTunes Store:

На самом деле, наиболее вероятна именно третья причина и убедиться в этом очень легко — достаточно проверить, что там сейчас творится с серверами компании Apple и какие сервисы дают сбои (подробная инструкция как это сделать)? Если увидите оранжевые треугольники напротив iTunes Store и других сервисов, то ошибка, озвученная в заголовке, объясняется именно этим — плохой работой серверов самой компании.

На самом деле ничего, только ждать.

Учитывая тот факт, что, как правило, подобные массовые неисправности затрагивают огромное (Apple недавно «пробила» миллиард активных iPhone) количество пользователей — ожидание будет недолгим.

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Question: Q: iTunes store is unable to process purchases

I got a message: «The iTunes Store is unable to process purchases at this time. Please try again later. This message has been the last couple of days

[Re-Titled by Moderator]

Posted on Jan 2, 2021 11:07 AM

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Thank you for participating in the Apple Support Communities! We understand that you’re encountering an error when attempting to update or download apps in the App Store on your iPad. You’ve come to the right place for help.

Let’s start by ruling out any potential billing related issues that could be causing this message by following the steps here:

If you still encounter the error after following those steps, here’s what to do next:

Jan 5, 2021 12:06 PM

Hello, MichelleT18! Thanks for reply.

I all done by links, but my trouble wasn’t gone.

Now I can download new apps, but can’t update old.

Date and time is correct. iPad has last available OS: 9.3.5

Jan 6, 2021 12:13 AM

Thanks for getting back to us with the additional details. Are you still encountering the message indicating that «The iTunes Store is unable to process purchases at this time. Please try again later» when you update apps or is something else happening?

You may also want to try the suggestions outlined in the following resource:

Let us know what you find.

What I can do: download new apps (completely new and via cloud (recently downloaded and removed).

If I try update any app I get the message: «The iTunes Store is unable to process purchases at this time. Please try again later»

Jan 8, 2021 12:27 AM

Could you try deleting one of the apps you’re encountering the error with, then downloading it again as opposed to updating it? If you get the same error when you attempt to redownload the app, we’d like to have you contact Apple Support next:

Jan 11, 2021 9:48 AM

I’m having the same issue, mine is on an iPod touch. iOS version 9.3.5, this is the highest I can update it to. I think Apple have stopped signing on this version which means there is little support. But the messaging doesn’t explain the solution well. If the apps in question can’t be updated it should state that. One of the apps is an apple one, Find My Phone.

Feb 12, 2021 2:30 AM

I am experiencing this same issue, also.

All of my older iOS 9/10 devices have been encountering this exact same iTunes/App Store cannot process your payment at this time, try again later issue since, I am going to state, about a week ago, or so, from today!

This message ONLY pops up on my iOS 9 /10 devices.

My newer iOS 12 and iOS/iPadOS 14 devices are all just working fine in all of the Apple app stores.

Feb 12, 2021 2:48 AM

Also ios 9.3.5, ipad2

This problem appeared about a week ago. I can download new apps, but I can’t update.

The old payment method is working. I added a new one, but that didn’t solve the problem.

After update i see message «The itunes Store is unable to process purchases at this time. Please try again later».

As I understand it, there is no solution?

Feb 13, 2021 2:29 AM

Feb 13, 2021 2:47 AM

I am also having this issue however I had 14 apps to update. It allowed 4 updates to complete but the last 10 will not. One is even Apple’s own app Find My Phone! Very frustrating! 4 days now and no response from Apple. My payment is good. I’ve rebooted and I’ve signed out & back in to iTunes over a dozen times. Is there no fix?

Feb 13, 2021 7:11 AM

Yes, i can remove app and download again.

But this is an inconvenient way to update app 🙂

Feb 13, 2021 11:16 PM

I have the same problem; iPad with iOS 9.3.6, cannot update apps, but can download new apps. When I try to update apps, I get the «The iTunes Store is unable to process purchase at this time. » error. Have been getting this error for a few days.

I have gone through the usual troubleshooting steps: restarting iPad, switching to Airplane mode and then turning the Airplane mode off, logging out and logging back in with my Apple ID, connecting the iPad to another Wifi etc. Nothing works and my payment method should be fine as well. I do not want to fix this by deleting the apps and installing them again, because I do not want to risk progress and purchases in one game (which I cannot play unless I update it). The game does not transfer purchases made with app-internal currency, only purchases made with actual money, so this problem cannot be solved by using another device.

Feb 18, 2021 12:12 AM

I’ve deleted an app that was requesting an update and could not re-download. Still getting the same «Unable to process purchases» error. Very frustrating!

Feb 18, 2021 6:39 PM

In the evening, I turned on auto-update and rebooted the ipad. In the morning, the applications were updated.

Feb 19, 2021 12:10 AM

I had the same issue so I rebooted and went into my purchases tab and downloaded from there and it worked

Feb 19, 2021 12:59 AM

Question: Q: iTunes store is unable to process purchases More Less

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Question: Q: the itunes store is unable to process purchases at this time

From about 2 day I have on iTunes this error

«the itunes store is unable to process purchases at this time»

until yesterday there it was written that problem is resolve, nut I have always same problem.

I have also try to install this version on a new pc, but have the same problem.

Is possible fix it?

Posted on Feb 7, 2021 3:08 AM

All replies

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Try rebooting your router and computer and see if that has any impact. Status pages look good right now.

Thanks, but is not a router problem.

Have same problem in office and at home.

Is Not a problem of pc because, I have installed iTunes 12.6.5.3 in 2 different pc with same error

This slow Apple agony is meaningless.

With iTunes 12.6.5.3 I can no longer update apps but download them yes

It’s been broken all week. So now I have over 100 apps that i need to individually delete, then re-download. It’s very messy. Apple should fix it. I applauded them for keeping 12.6.5.3 working, but when i went to update that posting to say 12.6.5.3 was working again, I couldn’t add anything.

Feb 11, 2021 6:35 PM

I have resolve in this way.

Feb 12, 2021 12:22 AM

By the way new re-downloads are blocked now (the button is greyed out):

Feb 12, 2021 1:04 AM

I am having the same issue with iOS 10.3.3

Feb 12, 2021 2:36 PM

Me too. I had to erase all content on my iPad 4 with ios 10.33 because it’s so slow. Now I can’t re-download my apps that I paid for already. Note: this was my first iPad. I have 5 ipads now and latest iPad is ipad pro 2020 but I use them all for church music. Now I’m down to one because of this stupid error. FIX IT APPLE!

Feb 13, 2021 9:22 PM

It worked when I went to «purchased» section. Soooooo annoying.

Feb 13, 2021 9:28 PM

It’s still broken after all this time. The only work around I have is still a bit messy, and I’m worried that someday I erase the apps and i won’t be able to download the updates.

Here’s what «seems» to work for me thus far:

Run «Check for Updates», select all and then delete all from my library, but i usually «keep the files» and not fully delete completely. Then go run check for updates again, it should not show anything. Then i usually do «Check for available downloads» to see if there are any downloads, but it says none. THEN, I select the «Purchased» option under Account, and it eventually pulls all the apps that I just deleted earlier. I can click individually on every single one that is prompting to download, or if there are a lot of them, I usually can go to the bottom right corner where it says «Download All» to do most all of them together. I say «most all» because the automatic batch download stops if it hits an App that it can’t download (there are usually 3 for me: Apple Books, Apple Podcasts, and Find My Friends which can only be downloaded directly on each iPhone/iPad), then I have to select the rest of the Apps individually to download the rest of them. It’s messy, but it does seem to keep my library up-to-date and I can further update my iPhones/iPads from iTunes from there. Apple should fix all this for those of us loyal customers who own multiple iPhones/iPads and need to update them all together.

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Question: Q: the itunes store is unable to process purchases at this time

Posted on Feb 10, 2021 7:01 AM

Helpful answers

Nevermind, I found the answer on another thread. This is definitely a bug for Apple to address. If I search, find the app and install, I get the error.

If I go to the «Purchased» tab on the App Store and find the app on that list, it installs with no problem.

Please fix this! In the meantime, I’ll use the workaround.

Feb 14, 2021 5:47 PM

There’s more to the conversation

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Thank you for using Apple Support Communities. We see that you’re receiving an error when trying to download from the iTunes Store. You’ve come to the right place! The steps in the following resource may help:

Let us know the results. Please include additional error messages and any other troubleshooting steps that you may have tried.

Feb 12, 2021 11:02 AM

I have the same problem and none of the above steps were useful. Very frustrating.

Feb 14, 2021 4:31 AM

I recently began experiencing the exact same error.

It is on my iPad 4 (running iOS 10.3.3). It began a week or two ago.

I noticed it because I frequently re-download the same app over and over. The PBS Kids Games app has been crashing regularly for about the last two or three months. It could be fixed, though, by deleting and reinstalling the app. All other apps worked fine.

This delete/reinstall process worked reliably until about a week or two ago. I deleted the app, went to reinstall it, and received this message. I noticed that it was posted on ALL apps that I tried to download to the iPad. (whether I already owned the app or not, and whether it was a free app or an app that cost money—same error message. Completely unable to use the App Store to download any app.)

In an attempt to troubleshoot, I reloaded the iPad. The message persisted, and because I just reloaded the iPad, I now have a stock iPad that I am unable to load ANY apps on, which is very frustrating. All stock apps other than App Store appear to work fine (Music, Safari, etc).

I put the iPad into DFU mode, downloaded a fresh image of iOS 10.3.3, and reloaded it through iTunes. No change in behavior.

I am able to download the same apps to my other newer iOS devices with no problem. My Apple account has a valid payment type attached to it (Paypal), which I use to pay for Apple Music and iCloud each month.

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